What the form uses
- Contact details: name, email, and an optional phone number.
- Setup details: device type, help preference, referral source, campaign source, and an optional message.
- Purpose: respond to the request, provide device-specific help, confirm receipt, and understand which campaign brought the visitor to the page.
- Service providers: the hosting and transactional-email providers process the request only to operate this workflow.
- Retention: the proposed operating rule is to remove resolved setup-request email after 90 days unless it is still needed for active support or a legal obligation. The email provider may retain delivery records under its own terms.
- Your choice: submitting the form is optional. Visitors can instead email support directly.
Do not send sensitive information
Never include passwords, payment-card details, account credentials, or government identification in the setup form or email.
Before production
This staging notice and the proposed 90-day mailbox-retention rule require final business-owner approval before the form is published on the production route.
