Staging privacy notice

Setup request privacy

This notice explains how information submitted through the BoomBox TV setup-help form is intended to be handled.

What the form uses

  1. Contact details: name, email, and an optional phone number.
  2. Setup details: device type, help preference, referral source, campaign source, and an optional message.
  3. Purpose: respond to the request, provide device-specific help, confirm receipt, and understand which campaign brought the visitor to the page.
  4. Service providers: the hosting and transactional-email providers process the request only to operate this workflow.
  5. Retention: the proposed operating rule is to remove resolved setup-request email after 90 days unless it is still needed for active support or a legal obligation. The email provider may retain delivery records under its own terms.
  6. Your choice: submitting the form is optional. Visitors can instead email support directly.

Do not send sensitive information

Never include passwords, payment-card details, account credentials, or government identification in the setup form or email.

Before production

This staging notice and the proposed 90-day mailbox-retention rule require final business-owner approval before the form is published on the production route.